Week 7_1

Chapter 13 Slides

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Opening Example

 Opening Vignette

 Sephora

 The solution

 Chatbots – information for company resources

 Shade -matching

Expert Systems and REcommenders

 Basic Concepts of ES

 Experts

 Expertise

 Typical areas for ES Applications

 Many areas!

 Structure and Process of ES

 Recommendation Systems

Concepts, Drivers, and Benefits of Chatbots

 What is a Chatbot?

 Chatbot Evolution

 Components of Chatbots and process of their use

 Drivers and Benefits

Enterprise Chatbots

 The interest of Enterprises in Chatbots

 Enterprise Chatbots

 Knowledge for Enterprise Chatbots

Virtual Personal Assistants

 Assistant for Information Search

 Amazon Alexa and Echo

 Apple’s Siri

 Google’s Assistant

 Knowledge for Virtual Personal Assistants

Implementation Issues

 Technology Issues

 Disadvantages and Limitations of Bots

 Quality of Chatbots

Wrap Up

 Review the Chapter highlights

 Review the key terms

 Complete the weekly homework

Chapter 13 Slides

Opening Example

 Opening Vignette

 CNH –global manufacturer of vehicles for various markets

 The solution

 IoT-based system with internal structural transformation for vehicles

 Results

 Reduced downtime

Essentials of IOT

 Definition of IoT

 Examples of IoT

 Structure of IoT

 Figure 13.1

 IoT Technology Infrastructure

 Hardware

 Connectivity

 Software backend

 Applications

 IoT Platforms

Major Benefits and Drivers of IoT

 Major Benefits of IoT

 Major Drivers of IoT

 Opportunities

How IoT Works

 IoT and Decision Support

Sensors and their role in IoT/ Selected IoT Applications  Brief introduction to Sensor Technology

 How sensors work with IoT

 RFID

 Smart Sensors

 A Large-Scale IoT in Action

 Hilton

Smart homes and Appliances

 Definition of Smart Home

 Components of a Smart home

 Google Nest

 Smart home trends

Smart cities and factories

 What is a smart city?

 IBMs cognitive buildings

 Improving Transportation in a smart city

Autonomous vehicles

 Driverless cars

 Developments of Smart vehicles

 Flying Cars?

Implementing IoT and Managerial Considerations  Major implementation issues

 Organizational alignment

 Interoperability challenges

 Security

 Privacy

 Management

 Connected customers

 Strategy for Turning Industrial IoT into Competitive Advantage

 The future of IoT

Wrap Up

 Review the Chapter highlights

 Review the key terms

 Complete the weekly homework