Marketing Management

 

Reflection and Discussion Forum Week 7

Reflection and Discussion Forum Week 7Assigned Readings:Chapter 16. Marketing Strategy.Chapter 17. Marketing Plans.Initial Postings: Read and reflect on the assigned readings for the week. Then post what you thought was the most important concept(s), method(s), term(s), and/or any other thing that you felt was worthy of your understanding in each assigned textbook chapter.Your initial post should be based upon the assigned reading for the week, so the textbook should be a source listed in your reference section and cited within the body of the text. Other sources are not required but feel free to use them if they aid in your discussion.Also, provide a graduate-level response to each of the following questions:

  1. Think of  a company you’d like to interview with, and list 1-2 specific factors for each of porter’s five forces.
  2. Pick your favorite brand and look at the 5Cs for that company. What is the brand’s “situation analysis”? Based on that assessment and what you know of the brand, what recommendations would you make to the company regarding that brand or its business?

[Your post must be substantive and demonstrate insight gained from the course material. Postings must be in the student's own words – do not provide quotes!] [Your initial post should be at least 450+ words and in APA format (including Times New Roman with font size 12 and double spaced). Post the actual body of your paper in the discussion thread then attach a Word version of the paper for APA review] 

 

Group Submission – Marketing Plan

Attached Files:

MARKETING PLAN(Please see Template on Blackboard)This is a semester-long team project focused on developing a marketing plan for an innovative, INTERNATIONAL product/service. Each team will come up with one innovative product/service and develop a comprehensive marketing plan, following the template provided in Course Content. Although individual team members may take on certain management and editing task, all team members are collectively responsible for understanding and preparing materials for this assignment. Peer evaluations will be administered at the end of the course.  There will be a powerpoint presentation expected, as well as, a 20 – 25 minute video presentation (all members must participate in the video presentation and be Professionally dressed) of the your plan required.  There IS NOT a paper required for this project for this is a Marketing course and therefore, needs to have a more creative flare of presenting your work (i.e. YouTube clips, commercials, advertisements, Public Relations events, etc.). So, to sum it up, you and your group are looking at taking your new product International, and you have to create the marketing plan to support your proposal for doing so.  (Please see the sample Marketing Plan posted on Blackboard under “Course Information” as to what is expected of the project and your presentation.  Remember, this is only an example, not the guideline to follow). Step 1: Coming up with Innovating Product/ServiceIn developing your idea for your team Marketing Plan for a NEW INTERNATIONAL product/service assume you are presenting your product/service idea to the New Product Development (NPD) department of “your” existing organization.  This is not an “entrepreneurial” exercise, but rather a “marketing management” one consistent with the course title, Strategic Marketing Management and Innovation. The organization you choose may be one that you decide to create on your own or as a collective group, you may pick one of your own/currently employed by organizations (only for background history purposes), but it must be an existing, well-known, and easily researched organization (usually one can find more information on publicly traded companies).  The NPD Committee of the organization has asked you to come up with an innovative, imaginative idea that upon further review can lead to a new avenue of growth for the organization in an INTERNATIONAL setting.  You are only responsible for generating the idea, and proposing the implementation of the plan.  Although, it would be helpful for you to gain a perspective on how the NPD process would play out in any well-run organization. Keep in mind that the products/services ideas have to come from one of the following categories: 1. New-to-the World (new products/services that create an entirely new market)2. New Product/Service Line (new products/services that allow a company to enter an established market for the first time)   The really creative, “premium”, new product/service idea should ideally come from the “new-to-the-world” category, but your particular organizational situation might warrant considering other categories. *NOTE: Improvements and revisions of existing products/services, repositioning, or cost reduction alternatives should not be considered. To successfully generate viable ideas for your organization, make sure you first know and understand the organization and its position in the marketplace.  Start your research by looking at the existing services and product lines related to your idea and what other organizations currently carry. Consider the target market for each product and service line while thinking of the proposed new offerings.  There is no need to report on this now as your proposed product/service idea will reflect your understanding of the company and environment it operates in.  Note that you will also need much of this information in the team Marketing Plan you will be developing this term.  In addition to screening your proposed organization new product, ideas can come from interacting with various groups and from using creativity-generating techniques such as Attribute Listing, Forced Relationships, Morphological Analysis, Reverse Assumption Analysis, New Contexts, and Mind-Mapping.  Ideas can come from interacting with others such as customers, scientists, competitors, employees, channel members, and top management.  Customer needs and wants are the logical place to start the search.  One-on-one interviews and focus group discussions can explore product needs and reactions.  Technically oriented organizations can learn a great deal by studying customers who make the most advanced use of the organization’s products and who recognize the need for improvements before other customers do.  Employees throughout the company can be a source of ideas for improving production, products, and services. Organizations can also find good ideas by researching competitors’ products and services.  They can find out what customers like and dislike about competitors’ products.  They can buy the competitors' products and take them apart.  Company sales representatives and intermediaries are a particularly good source of ideas. These groups have firsthand exposure to customers and are often the first to learn about competitive developments.  New-product ideas can also be gleamed from inventors, patent attorneys, university and commercial labs, industrial consultants, advertising agencies, marketing research firms, and industrial publications. Step 2 – Developing Marketing Plan for new product/service – semester long team project Teams have to agree on product/service selection and confirm it with their faculty. For the rest of the semester, teams will be working on developing marketing plan for that product/service. The template of the marketing plan is posted in Course Content.  Each week your team is responsible for completing sections of the marketing plan.    

MARKETING PLAN

( Please see Template on Blackboard )

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This is a semester-long team project focused on developing a marketing plan for an innovative, INTERNATIONAL product/service. Each team will come up with one innovative product/service and develop a comprehensive marketing plan, following the template is provided in Course Content. Although individual team members may take on certain management and editing task, all team members are collectively responsible for understanding and preparing materials for this assignment. Peer evaluations will be administered at the end of the course.  There will be a powerpoint presentation expected, as well as, a 20 – 25 minute video presentation (all members must participate in the video presentation) of the your plan required. There IS NOT a paper required for this project for this is a Marketing course and therefore, needs to have a more creative flare of presenting your work (i.e. YouTube clips, commercials, advertisements, Public Relations events, etc.).

So, to sum it up, you and your group are looking at taking your new product International, and you have to create the marketing plan to support your proposal for doing so. (Please see the sample Marketing Plan posted on Blackboard under “Course Information” as to what is expected of the project and your presentation. Remember, this is only an example, not the guideline to follow).

Step 1: Coming up with Innovating Product/Service

In developing your idea for your team Marketing Plan for a NEW INTERNATIONAL product/service assume you are presenting your product/service idea to the New Product Development (NPD) department of “your” existing organization.  This is not an “entrepreneurial” exercise, but rather a “marketing management” one consistent with the course title, Strategic Marketing Management and Innovation.

 

The organization you choose may be one that you decide to create on your own or as a collective group, you may pick one of your own/currently employed by organizations (only for background history purposes), but it must be an existing, well-known, and easily researched organization (usually one can find more information on publicly traded companies).  The NPD Committee of the organization has asked you to come up with an innovative, imaginative idea that upon further review can lead to a new avenue of growth for the organization in an INTERNATIONAL setting.  You are only responsible for generating the idea, and proposing the implementation of the plan. Although, it would be helpful for you to gain a perspective on how the NPD process would play out in any well-run organization.

 

Keep in mind that the products/services ideas have to come from one of the following categories:

 

1. New-to-the World (new products/services that create an entirely new market)

2. New Product/Service Line (new products/services that allow a company to enter an established market for the first time)

 

The really creative, “premium”, new product/service idea should ideally come from the “new-to-the-world” category, but your particular organizational situation might warrant considering other categories.

 

*NOTE: Improvements and revisions of existing products/services, repositioning, or cost reduction alternatives should not be considered.

 

To successfully generate viable ideas for your organization, make sure you first know and understand the organization and its position in the marketplace.  Start your research by looking at the existing services and product lines related to your idea and what other organizations currently carry. Consider the target market for each product and service line while thinking of the proposed new offerings.  There is no need to report on this now as your proposed product/service idea will reflect your understanding of the company and environment it operates in.  Note that you will also need much of this information in the team Marketing Plan you will be developing this term. 

 

In addition to screening your proposed organization new product, ideas can come from interacting with various groups and from using creativity-generating techniques such as Attribute Listing, Forced Relationships, Morphological Analysis, Reverse Assumption Analysis, New Contexts, and Mind-Mapping.  Ideas can come from interacting with others such as customers, scientists, competitors, employees, channel members, and top management. 

 

Customer needs and wants are the logical place to start the search.  One-on-one interviews and focus group discussions can explore product needs and reactions.  Technically oriented organizations can learn a great deal by studying customers who make the most advanced use of the organization’s products and who recognize the need for improvements before other customers do.  Employees throughout the company can be a source of ideas for improving production, products, and services.

Organizations can also find good ideas by researching competitors’ products and services.  They can find out what customers like and dislike about competitors’ products.  They can buy the competitors' products and take them apart.  Company sales representatives and intermediaries are a particularly good source of ideas. These groups have firsthand exposure to customers and are often the first to learn about competitive developments.  New-product ideas can also be gleamed from inventors, patent attorneys, university and commercial labs, industrial consultants, advertising agencies, marketing research firms, and industrial publications.

Step 2 – Developing Marketing Plan for new product/service – semester long team project

 

Teams have to agree on product/service selection and confirm it with their faculty. For the rest of the semester, teams will be working on developing marketing plan for that product/service. The template of the marketing plan is posted in Course Content. Each week your team is responsible for completing sections of the marketing plan.  

,

© 2018 Cengage Learning®. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 

© 2018 Cengage Learning.® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 

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1

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Marketing Strategy

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16. 2

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2

Marketing Framework

3

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Discussion Question #1

How can companies become more profitable?

4

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Marketing Goals

Profit = Sales Revenue – Costs  

Sales Revenue = Sales Volume  Price

Costs = Variable Costs + Fixed Costs

Thus, Profit = (Sales Volume  Price) – [Variable Costs (Unit Cost  Sales Volume) + Fixed Costs]

Growing profit is the ultimate marketing goal

5

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Increasing Profitability

To increase profitability, companies can

Increase sales volume

Change prices

Decrease costs

6

© 2018 Cengage Learning.® May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 

16.

Profitability: Growing Sales (slide 1 of 2)

To grow sales volume, companies can

Grow the overall market or grow the company’s market share

Up-sell current customers to more expensive offerings

Get customers to buy more frequently

Steal customers from competitors

Pursue another segment

7

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Profitability: Growing Sales (slide 2 of 2)

To grow sales volume, companies can, (continued)

Create new products

Reduce brand switching by enhancing brand

Raise customer satisfaction

Add value through a loyalty program

Raise switching costs so leaving brand is unattractive

8

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Profitability: Changing Prices

To change prices, companies can

Cut prices

May bring volume in short term, but may damage brand image/equity

May create price wars

Lower price necessitates higher volume

Raise prices

Yields greater margins

Cues high quality

May need to shift to a more upscale target

9

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16.

Profitability: Decreasing Variable Costs

To decrease variable costs, companies can

Find less expensive suppliers

Outsource parts of the business to partners who are more efficient

Become a niche provider to keep units down and price higher for special customers

10

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16.

Profitability: Decrease Fixed Costs

To decrease fixed costs, companies can

Spend less on R&D

Spend less on advertising

Be more creative and efficient with spending

Milk the brand

Don’t spend on continued development or maintenance

11

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Marketing Strategies

Ansoff’s product-market growth matrix

BCG matrix

General Electric model

Porter strategies

Treacy and Wiersema strategies

12

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16.

Ansoff’s Growth Matrix (slide 1 of 3)

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16.

Ansoff’s Growth Matrix (slide 2 of 3)

Market penetration: current products, current markets

e.g., Convincing our current users to drink Pepsi for breakfast

Market development: current products, new markets

e.g., Selling chalk not only to schools, but also to kids

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Ansoff’s Growth Matrix (slide 3 of 3)

Product development: new products, current markets

e.g., Selling dry-erase boards to customers to whom you are currently selling dry-erase markers

Diversification: New products, new markets

e.g., A bookstore selling music

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16.

Ansoff’s Growth Matrix Questions

Describe how Apple could implement a

Market penetration strategy

Product development strategy

Market development strategy

Diversification strategy

Which strategy do you think Apple primarily uses?

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BCG Matrix

Brands or products are classified according to whether each has a strong or weak market share and slow or growing market

Star: high share, high growth

Cash cow: high share, low growth

Question mark: low share, high growth

Dog: low share, low growth

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BCG Matrix Questions

Give examples of

A star

A cash cow

A question mark

A dog

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BCG Matrix Strategies

Stars: Optimize or hold

Cash cows: Milk

Question marks: Invest or divest

Dogs: Minimize or divest

If stars and cash cows are sufficiently profitable, companies can carry question marks and dogs

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16.

General Electric Model (slide 1 of 3)

Measures market attractiveness and business strength

Weights: How important dimension is

Constrain to 1.0

Rating: How the company is doing

1 = awful and 5 = outstanding

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General Electric Model (slide 2 of 3)

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General Electric Model (slide 3 of 3)

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Porter’s Strategies

Porter’s strategies

Companies can dominate in 1 of 3 ways

Cost leadership

Produce more efficiently than competition

Differentiation

Distinguish one’s products as unique

Focused

Do one thing very well

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Treacy and Wiersema’s Strategies

Operational excellence: Deliver products smoothly, reliably

e.g., IKEA, TurboTax

Product leadership: Excellent quality; innovation

e.g., Apple, BMW

Customer intimacy: Knowledge of customer needs

e.g., Amazon, Home Depot

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Doing Strategy

Company must know its 5 Cs and understand its identity

Reasons to revisit strategic planning

To revisit assumptions

To launch new initiatives

When contextual issues change

When financial performance changes

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16.

SWOT

SWOT: Strengths, weaknesses, opportunities, threats

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SWOT: Strengths and Weaknesses

Understand identity in marketplace

Is the company

Innovative or conservative?

Offensive or defensive?

Leaders, followers, quick followers, also-rans, or barely-in-the-games?

Companies may behave differently in different industries

Company approach may vary with product lifecycle, 5 Cs, etc.

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SWOT: Opportunities and Threats

Consider opportunities and threats in marketplace

e.g., New competitors, economy decline, changes in regulations

Strategies

Do nothing

Do nothing differently

Do something different

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16.

Do Something Differently (slide 1 of 2)

Let’s make more money

State sales objectives in terms of currency, market share, units, change from last year or quarter, region, growth, ROI, ROE, ROM, etc.

Let’s delight our customers

Enhance customer satisfaction, create loyalty program, reward customers, offer personalization, etc.

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Do Something Differently (slide 2 of 2)

Let’s reposition our brand

Must integrate all 4Ps

Change product, place, price, and/or promotion

Goals beyond marketing

Charitable or community contributions

Boosting stability of local employment

Demonstrating leadership in environmentally friendly business practices, etc.

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16.

Marketing Metrics (slide 1 of 3)

Measure what matters

e.g., Profitability, sales, share, average prices, levels of awareness, customer satisfaction, employee satisfaction

31

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16.

Marketing Metrics (slide 2 of 3)

Dashboard

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16.

Marketing Metrics (slide 3 of 3)

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Managerial Recap

Before making strategy changes, conduct a self-assessment

Consider what to change: target segments, product, price, place, or promotion

There are many ways to increase profitability, and some may fit corporate culture and strengths; there are goals beyond profitability

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,

Key Components of a Marketing Plan

Executive Summary

Introduction of Product/Service

Missions and Goals

Environmental Analysis & SWOT

Target Market

Positioning Statement and Branding Strategy

Pricing Strategy

Distribution Strategy

Promotional Strategy

Conclusions

References

Executive Summary

Key points of the entire report

(Normally written last)

Introduction of Product/Service

Write an introduction to your company.

Describe your company, its location, and the product it makes or the service it provides

Introduce the contents of your marketing plan.

Missions and Goals

Develop your company’s mission statement.

Decide the main goals that you would like to achieve within the next year (short term) and the main goals that you would like to achieve within the next five years (long term).

Determine the most appropriate ways to measure both short- and long-term goals.

Note: Consider the following metrics: tracking downloads of website content, website visitors, increases in market share, customer value, new product /service adoption rates, retention, rate of growth compared to competition and the market, margin, and customer engagement.

Environmental Analysis & SWOT

Assess/evaluate environmental factors (competitive, economic, political, legal, technological, and sociocultural) on your business

Develop a SWOT (Strengths, Weaknesses, Opportunities and Threats) analysis

Target Market

Analyze the primary and secondary markets that you

want to target.

Include the demographic profile (e.g., age, gender, ethnicity, etc.), psychographic profile, professional profile, geographic profile, and any other segmentation variable you deem necessary.

Examine the relevant consumer behavior of the target market.

Positioning Statement & Branding Strategy

Prepare a positioning statement.

Include a perceptual map that shows your company’s position against its competitors. From this map, create a statement that depicts your position.

Develop a branding strategy for your product

brand name, slogan, logo (optional) and brand extension.

Pricing Strategy

Develop your company’s pricing strategy.

Describe type of pricing strategy

Identify factors influencing your pricing strategy

Distribution Strategy

Develop your company’s distribution strategy.

Describe channels of your distribution strategy

Identify factors influencing your distribution strategy

Promotional Strategy

Develop the integrated marketing communications plan most relevant for your product / service and audience.

Message strategy

Media strategy

Your public relations, sales promotion, and personal selling plan

Your online and direct marketing plan

Your social responsibility/cause related marketing plan

Conclusions and References

Final remarks/wrap up

At least 10 references

at least half (5) must be academic references

APA Format

Peer Review

Each member is required to complete a peer review/evaluation using the peer review rubric.

You do not rate yourself.

Deduction scale based on peer review: If you receive an average of 90% or higher from peer evaluations, no grade adjustment for the group project will be made. If you receive an average peer evaluation of 70-89%, 15% reduction will be made. If you receive an average peer evaluation below 70%, 25% reduction will be made.

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